Frequently Asked Questions
General
We don‘t set a minimum, but we notice that from 50 to 100 orders per month, you have an economic advantage by working with an e–Fulfilment partner.
We provide some standard connections for the most commonly used online store software. Are you using any other tool? No problem, a connection is always possible through our own API.
No, our fulfillment activities are only intended for business users. You can use our cloud application ‘Webship Online‘ as an individual.
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Didn't you find an answer to your questions in this FAQ? Don't hesitate to contact us via mail or telephone.
Shipping
Yes, that is possible. Through our cloud application Webship Online (which you can try out for free) you can easily and cheaply create shipping labels with different courier services. More info at https://webship.online.
Our maximum cut–off time is currently 8:30pm. Orders that reach us before that time on working days are delivered the next working day in the Benelux region.
No, for that we collaborate with different courier and transport companies. We can certainly provide a solution!
Yes, after we have prepared an order we will send an email with the tracking number to your customer. If desired, we can personalize this email (and the tracking page) in your own branding.
For this you get access to our cloud application. For each order you can find the tracking numbers, as well as a link to the tracking page.
Yes, depending on the platform used, that is the case. At the moment, we have such a feedback at Woocommerce, Shopify, Bol.com and Magento 2.
We have partnerships with bpost, PostNL, GLS Parcel and DHL Express. You can choose which couriers to send your packages with.
Absolutely! For this we work together with a local transport company that provides pallet transport throughout the BeNeLux, as well as collis for large pieces.
Packaging
No, that‘s not necessary. We have a standard range of packaging materials. This ranges from very small shipping boxes to the maximum allowed size. Our boxes are all made of recycled cardboard. Our packers always choose the best box based on the contents of the order.
That is possible, ask about the possibilities with your account manager! We can print boxes as well as apply a sticker to a standard shipping box.
Yes, that is possible. Adding an A6 flyer to every order is free of charge! Ask all possibilities to your account manager.
Support
For urgent questions you can always call us, for less urgent cases we prefer to work via our ticketing system. You will always get a reply within 24 hours, usually much faster!
Yes, that works quite easily. Your account manager is aware of your situation and that is also the person you can always contact with questions or problems.
We have developed a digital system so that we can help you quickly. Provide us with all the necessary information and then we will take care of it!
Voorraad
Can this be done in different ways. Either you can deliver the products yourself to our warehouse (by appointment), or they will be delivered by a courier, or we will pick up your goods.
Yes, definitely. We have an INCERT certified alarm system with motion detectors and surveillance cameras (indoor and outdoor) which are active 24/7. Unauthorized persons can never enter the warehouse without one of our employees.
Optionally, this is possible through us, ask the conditions from your account manager. Alternatively, you can arrange your own insurance of the goods, that is also possible of course.
You can log in to our cloud application 24/7. All you need is a working internet connection. This way you can track your stock (and orders) in real time.